[Resolved] Oyo Rooms — oyo room charged extra payment.

[Resolved] Oyo Rooms — oyo room charged extra payment.

A Amolratn Jadhav Mar 27, 2019

Booking (Miau6754) re: booking (Miau6754) silverkey executive stays 19493 here i had checked in on 25 th march. I am supposed to do payment of rs: 683 but property manager collected the payment rs: 1510, the he staying payment not collected agin he collected payment rs 683 during check out. No reply form oyo team and i can't argue with property persons. Terrific situation.. Was this information helpful? No (0) Yes (0)
Apr 30, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused. Kindly provide us sometime and our team will get in touch with you regarding this. Regards Team OYO Verified Support Mar 28, 2019 OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch. Verified Support Mar 29, 2019 OYO Rooms Customer Care's response Hello Team, Our team attended the concern diligently and the needful communication has been sent over email. We assure you such instances will not take place again. let us know fo any other assistance. Regards, Team OYO. Verified Support Mar 30, 2019 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~sj
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Comments

Tom C John

from Udaipur, Rajasthan

Mar 27, 2019

Booking ID - WFZK6230
Meals nit taken still charged 681 rupees
Talked with customer care they told it will be refunded
Not yet recieved the amount

OYO Rooms Customer Care's response, Mar 28, 2019

Verified Support

Dear Guest, We are intensely sorry for your unpleasant experience. Thank you, for sharing the booking ID details. Our concerned team will contact you shortly.

prakriteswor1

Mar 28, 2019

Photos are being clicked of the couples who are checking in to the rooms booked by oyo.is this a mandatory. if yes, plz stop this.if no.let me inform u it is done at mandatorily at priyanka internation hotel, Asansol.