[Resolved]  Oyo Rooms — Oyo rooms cancellation amount no provided

Hello, I made a booking on 24nov2020 Booking id- HKBA3870 with hotel - OYO 6327 Hotel Hill View, booking amount - 1029 was taken and when I visited hotel I found that hotel was in bad condition when told this to hotel manager to provide a clean room he denied and said I can cancel the booking
so I cancelled the booking before checking-in into the hotel room but Oyo rooms denied to refund my money and took all my money, kindly help me provide my refund.

Booking Phone no - [protected]
Contact details - [protected]
Email - [protected]@gmail.com
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Aug 6, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2020
OYO Rooms Customer Care's response
Hi, thank you for sharing the needful details.We will resolve the issue at the earliest.
Regards,
Team Oyo
Verified Support
Nov 26, 2020
OYO Rooms Customer Care's response
Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia
 
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