[Resolved]  Oyo Rooms — oyo rooms - holiday packages

Address: Bangalore, Karnataka

Website: www.oyorooms.com

My husband and i planned a trip to mysore and ooty from 28th april – 2nd may 2018. We called the oyo holidays to know about their package details. The customer care representative mr. Saddam hussain guided us regarding the holidays and we choose to stay first three nights in ooty and last one night in mysore. The package confirmed like this. My husband transferred 32000 immediately to their account and our holiday package booked like this. On 28 april, morning when we already started our journey from bangalore towards ooty in the middle of the road in the afternoon time nearly 2pm they sent an email that the plan suddenly changed. And now the plan is to first one night in mysore and then three nights in ooty. We already crossed mysore then and had only 50 km left to reach ooty. My husband called mr. Saddam hussain he did not pick up call and continuously harassed us by transferring the call to different customer care executives. We were in the middle of the road and wasted several hours for this inconvenience of them. It was 6pm when we at last reached mysore and did not have anything to see in mysore because of them. The resort was good but we could not spent long time there. Next morning we started our journey from mysore to ooty.in the evening nearly 6 pm we reached ooty. The resort space 4 hospitality and management pvt. Ltd was booked for us by the oyo but surprisingly when we reached the resort, they said there was no booking for us and also they stopped taking bookings of oyo from the last two months. We losted our mind. It was dark in the evening and we were roaming on the road due to the damn # service of oyo holiday package. Again my husband called them and as usual, the cheaters put the call on hold and said sorry repeatedly for their mistakes. Mr. Saddam hussain still did not pick up our call and transferred the call repeatedly to various persons. We knew that due to the deadly rush in ooty we could not get any hotel for that night. At 9pm, they sent an email to us regarding a booking in the hotel rain forest ooty. 3 hours we were on the road in the cold of ooty. The hotel rain forest was horrible. Full of flies and insects. Congested room with no food service. They did not have their own restaurant. Ordering a tea took two hours to serve because they brought that from a nearby restaurant named j j restaurant and the restaurant served rotten fowl food to the tourists. My husband and i harassed a lot in this trip for the oyo. They are damn cheaters. They only know how to make people fool. They are so much worth less that they even cannot plan a holiday package correctly. Our experience was horrible.in addition, i will request to all not to select them for any holiday package because that will be the worst holiday.