Sir i booked hotel on oyo who's i'd is oemk7280
Oyo charged me extra rupees for 3x deluxe room
But hotel provided me the basic and the worst room of his hotel because i paid online on hotel and it was non refundable. I called oyo about this but they put my call on hold saying we are talking with the owner and call continue for 20 minutes but no answer came from his side then i cut the call..in morning i again called then some girl executive attended my call and she said your complaint is raised and my colleague will call you in 15 min but now it's almost 5 hours no one called me till now no action is taken. The worst experience i am facing last time also i booked from oyo and after reaching the hotel they said we don't have extra mattress we can't accept your booking. I called oyo and they was like we can't do anything. I am wizard customer of oyo (Paid for membership) no response from oyo and charged more. Please take some action regarding this i have all screenshot and call recordings. I will send if needed. Take some action regarding this.
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