I had recently booked 2 rooms, for my 2 guests in bangalore who were going there to attend a training programme. On the day of the check-in, in the morning we get a call from oyo saying that due to operational reasons they had shifted our guests stay to some other property. At around this time, i had spoken to oyo customer care & they had confirmed the booking.
When my guests arrived at the scheduled hotel at 3am, the manager at the hotel refused to let them in saying that they did not have booking for them. This is despite having paid 100% of the stay charges upfront & also an email from my end clearly informing the hotel the arrival time of the guest as well as a telephonic conversation.
At around this time, oyo informed the guests that they have now been shifted to another hotel. This was quite far away from their training programme venue.
Earlier too, we had faced challenges with oyo - but this time the experience was really horrible. We understand that oyo gives good rates but not at this cost o[censored]ncertainity at the last moment.
I have dealt with 6 or 7 agents in 5+ hours over 2 days and each single time i had to narrate the total incident end to end. There is a lack of internal communication. I am still struggling to get the refund back of the payments done by me alongwith compensation.
In a nutshell - oyo is totally unreliable, uncertain, pathetic & unprofessional attitude. Was this information helpful? | 
