[Resolved]  Oyo Rooms — oyo rooms tax invoice not issued

I and my colleagues had stayed in oyo 17036 r k regency narhe pune on official work, booked through oyo on booking ids : vfsx8910, empz1360, goin3749, foza4317, prct0167. For all these stays i have only got payment receipt from oyo, which only has details of stay and mode of payment, but oyo doesn't provide a proper tax invoice with gst and other details, as required by my company for claiming purpose and which is also mandated by indian law. Oyo customer care when contacted says, this will be issued by hotel but hotel personnel says, it can't issue tax invoice for rooms booked though oyo. Because of this all my expenses are stuck and i am facing a serious difficulty in claiming my expenses.
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Mar 11, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Jan 14, 2019
OYO Rooms Customer Care's response
Dear Guest,

Our concerned team tried to get in touch with you but the attempt went unsuccessful. Please share an alternate/feasible time to get in touch.

Regards
Team OYO
Jan 14, 2019
Updated by Sukesh P N
Please call me on the registered no.I am available
Jan 15, 2019
Updated by Sukesh P N
[protected] my contact no
Jan 18, 2019
Updated by Sukesh P N
Dear Oyo,

Any update on the subject?.
Verified Support
Jan 22, 2019
OYO Rooms Customer Care's response
Our team attended the concern diligently here and therefore the needful communication has been sent over the email. As a token of apology, we have offered you the refund. We assure you such instances will not take place in the near future. If, you need any further assistance please let us know. ~ku
Jan 29, 2019
Updated by Sukesh P N
I got full refund for my Booking IDs vfsx8910, empz1360. I would like to thank Oyo on this.
Jan 29, 2019
Updated by Sukesh P N
But refund for goin3749, foza4317, prct0167 is pending. Though bookings has been done for this on my colleagues account, I have payed for it.
Verified Support
Feb 05, 2019
OYO Rooms Customer Care's response
Dear Sukesh,

We would like to thank you for updating us that your concerns have been taken care of to your satisfaction.

Also, as per our investigation, kindly note that we have processed the refund for booking ID foza4317 and for the remaining ID's, we have emailed you again. Kindly acknowledge the same and update your Bank Account details in order for us to resolve this at the earliest.

Best Regards,
Team OYO.
 
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