[Resolved]  Oyo Rooms — oyo ruined my reception night after taking all the money

Address: Kolkata, West Bengal, 700074

I hope some sensible person from oyo and its management reads this mail and feel for it.

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I made the full payment as per your terms and you promised me to deliver everything. Mousumi saha was the one who was representing the entire thing to me from oyos end.

These are the list o[censored]nacceptable things that happened in my reception night (19th jan 2019).

1. When we entered the banquet, we noticed nothing was ready. (Dining, starters, starter drinks) around 7 pm. They said they would need 30 more mins to start. My guest were waiting for the starters to start.

When i called mousumi saha (Mousumi. [protected]@oyorooms.com), she said she is not the contact person and she is not responsible for this. Circle club will be responsible. I was shocked and shattered with her statement, i always doubted her capabilities as

As a professional and management skills. She came to be the worst person i have ever met in my life.

2. We noticed man power shortage and they were doing child labour to serve food without proper dress code. We already captured their pics and will launch a complaint against it.

3. Our guest count was 550, but we found shortage of items around 350 people. We had to literally follow up with them on every food counter for food, spoons, deserts etc.

4. They stopped the starter at 10 pm saying that’s their rule, mousumi did not mention me all these things, vijay the person who was their saying its mousumi’s fault not their.

5. Most of the circle staffs were unprofessional and rude. They were trying to escape from that location. And finally no one was there after 10:30 pm.

So here are my questions.

1. Is this how you do business and break promises.

2. Is this the standard of oyo’s professionalism.

3. Do you really hire people like mousumi (Unprofessional, rude, illiterate, lack of people management skill)

When you take money in advance, why don’t you deliver?

Why do you escape and ask the customer to deal with the banquet, it should be your responsibility.