[Resolved] Oyo Rooms — oyorooms cheat customer by his policies

Mohammad Fazal

from Mau Aimma, Uttar Pradesh

Dec 29, 2018

Address: 122001

Website: www.oyorooms.com

Dear
I made booking on 28th December 18 morning it’s my booking I’d SMRZ2806 by default booking made for 2 days, I want for 1 days as you can check my previous bookings series I made calls to your customer care on 28 December 11 pm for change this fault I got replied we had a policy that u can change but u have to pay all that amount for two days bookings if this is your policy to cheat that customers then I am sorry to oyorooms that I am never take any services in my life from oyorooms ever been exist your system and all my families of with you to withdraw oyo service and I will post this ridiculous policy to all social media. By message BEWARE OYOROOMS CHEATS BY HIS POLICIES

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Feb 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 30, 2018

OYO Rooms Customer Care's response Dear Fazal

We believe that our team got in touch with you and assisted you in regards with your concern. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards
Team OYO