[Resolved] Oyo Rooms — oyorooms [fraud & cheating] customer - after paying full amount as per oyo mobile app

Krish2andaman

from Hyderabad, Telangana

Nov 24, 2018

Address: Hyderabad, Andhra Pradesh, 500084

Website: www.oyorooms.com

Booking no. Lvye5239
I have booked a townhouse room in oyo mobile app from 7th dec, 2018 till 11th dec, 2018.

The total amount shown for this booking in oyo mobile app is rs. 2276/-, after making the full payment, my room was not confirmed and received an email from oyo team stating i need to pay remaining amount of rs. 5324/- as the total booking amount is rs 8000/-

On checking with oyo customer care neither they respond back with valid reasons nor they took it seriously.

Even after providing all screen shots they didn’t look into this matter and would like to mention that this room was booked under an introductory offer (Check-ins valid from 7th – 21st dec “coupon code – oyoth499”).

Enclosed all the screen shots along with terms & conditions of this offer shown is oyo mobile app, after satisfying all the terms & conditions oyo force customer pay extra amount.

This is completely an unethical behaviors of oyorooms.

Most shocking part is, there is no senior’s management point of contact in case of your issue not resolved or unhappy with the oyo team.

+6 photos

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Jan 1, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Nov 25, 2018

Updated by Krish2andaman Dear Team,

As you stated above, i didn't receive any email or call from OYO team, also could you please help to post your response in this forum itself

Thanks
Krishna Prasad R

Verified Support

Nov 26, 2018

OYO Rooms Customer Care's response Dear Guest,

We are intensely sorry for your unpleasant experience.Our concerned team will contact you shortly and help you in every way we can.
Regards,
Team OYO

Nov 28, 2018

Updated by Krish2andaman Dear Team,

I am yet to receive a call from OYO escalation team, if look to resolve my issue ASAP, otherwise please escalate it to your senior management.

I am receiving a call from OYO sale team asking for OYOROOMS reservation, this showcase that OYO is more interested on sale but failing to provide equal weight age on customer service

Thanks
Krishna Prasad R

Verified Support

Nov 29, 2018

OYO Rooms Customer Care's response Dear Guest,

Our team got in touch with you regarding this and shared the details. We again apologise for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance.

Regards,
Team OYO

Nov 30, 2018

Updated by Krish2andaman Dear Team,

I did received a call from OYO team and informed that i can go ahead with new booking (Booking No. YJUX4697) as the technical issue is resolved, but after making new booking the issue still exists, though the coupon code used earlier OYOTH499 is not working and tried my new booking with OYOTH999 where i need to an extra amount of Rs 1520/-

Also received an SMS from OYO that "within 48 hrs the paid amount will be refund if the amount was not paid fully" my question here is when OYO can process the refund within 48 hrs in case any payment dispute why not OYO can fix any technical issue related to payments within 48 hrs ? i believe you are suppose fix it ASAP

Have also sent couple of chaser email to OYO escalation team & to Mr Reman Rai (Guest Experience Manager)

Please do let me know if you can't resolve this issue as its keep pending from last three weeks

Thanks
Krishna Prasad R