[Resolved] Oyo Rooms — Paid Twice for my stay.

kumaragrim18

Feb 16, 2021

Address: Gurgaon India

Website: www.oyorooms.com

I booked 2 rooms- 4 guests in Oyo 12311 Thor Thikana DLF Phase 3, Gurugram, Haryana 122002. I paid an amount of 2797 via Oyo app. The amount was deducted from my account, I even received the amount deduction text, email from the bank. The hotel staff said they have not received the payment so I had to pay again and I had to pay cash 2900 to the hotel.

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Aug 12, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

OYO Rooms Customer Care's response Hi, we do not intend to give any inconvenience to our guests. Kindly let us know the contact details so that we can transit your experience. ~Sam

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Comments

kumaragrim18

Feb 17, 2021

I reached out to my bank and got to know that transaction amount of Rs. 2797.00 has been debited towards PAY*WWW OYOROOMS COM, GURGAON, IND on February 13, 2021 and Merchant has claimed the amount on February 15, 2021.

However, when I reached out to the Oyo customer service multiple time they are all telling me the payment is failed.

Please refund my amount of 2797.