[Resolved] Oyo Rooms — pathetic service and wrong hotel ratings

Swati09488

from Noida, Uttar Pradesh

Dec 14, 2018

Address: Ghaziabad, Uttar Pradesh, 201001

The service by customer care is pathetic. They don't message you the details on your contact number, just keep on lingering around by saying details have been sent.
Ratings of the rooms are completely wrong. A 4.5 star hotel room looks and feels like a public hotel (Pukes on the walls, walls distorted, water leaking).
I am highly disappointed. I would never opt for oyo room again in my life.

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Jan 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID/contact no. and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO