Comments
Dear Sir,
I am very unhappy with your services in both Hotel Service & Customer Support Service.
I booked hotel for 1 night in Lucknow and paid ₹1286/- for Classic room & your Hotel management gave me 3rd class room like a store room & when I ordered for food they serve me insect in the food & when I Complaint they change my food & again served another insects food.
My booking id is CXWN1975.
After all this when I Complaint in your Customer support they didn't reply.
I talked many times against this problem with MrAmit, Ms Gaytri, Ms Sangeeta, Ms Sunita & Mr Rakesh (Manager) but they didn't help me & Mr Rakesh very rudely disconnected my call.
Thanks for your all support & I will never book hotels in future by You.
I am very unhappy with your services in both Hotel Service & Customer Support Service.
I booked hotel for 1 night in Lucknow and paid ₹1286/- for Classic room & your Hotel management gave me 3rd class room like a store room & when I ordered for food they serve me insect in the food & when I Complaint they change my food & again served another insects food.
My booking id is CXWN1975.
After all this when I Complaint in your Customer support they didn't reply.
I talked many times against this problem with MrAmit, Ms Gaytri, Ms Sangeeta, Ms Sunita & Mr Rakesh (Manager) but they didn't help me & Mr Rakesh very rudely disconnected my call.
Thanks for your all support & I will never book hotels in future by You.
OYO Rooms Customer Care's response, Jun 11, 2018
Verified Support
Dear Guest,
We sincerely apologize for the pain and agony. This is never the kind of experience we encourage for our guests to go through. Please accept our apologies and be assured, we'll work on this for you. ~Jyoie
Regards
Team OYO
We sincerely apologize for the pain and agony. This is never the kind of experience we encourage for our guests to go through. Please accept our apologies and be assured, we'll work on this for you. ~Jyoie
Regards
Team OYO
OYO Rooms Customer Care's response, Jun 12, 2018
Verified Support
Dear Guest,
We contacted you regarding this and shared the details regarding the refund with you. Our apologies again for the trouble. We'll ensure a pleasant and hassle-free stay experience for you in the future. Do let us know for any other assistance.
Regards
Team OYO
We contacted you regarding this and shared the details regarding the refund with you. Our apologies again for the trouble. We'll ensure a pleasant and hassle-free stay experience for you in the future. Do let us know for any other assistance.
Regards
Team OYO
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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73%
Complaints
6587
Pending
1003
Resolved
4543
Each dore making big noise
Room 101 102
No hot water every morning
Loudness outside like slum or chawl
This is totally loot
U disturbed my family and my old mother
I want my money back
I have all recordings
Ill go to court and spend crores to recover my mental stress
Tushar kumthekar.
We apologize for the inconvenience caused to you and understand your disappointment here. Kindly share your booking ID/registered contact number so that we can get this checked.
Regards
Team OYO