[Resolved]  Oyo Rooms — Payment deducted twice, for single booking

Yesterday (5th August 2021) I make a booking for 1 room dated for 6th to 7th August but while I was paying through phonepe the payment deducted twice
And I got 2 msg for deduction. And checked my bank details there also the payment deducted twice.
Booking ID is PS170107
Mobile no. Register through which I made booking is [protected]
I tried calling Oyo customer support but no professional response from them, they kept me on hold and after some time the just cut the call. Very irresponsible behaviour.

Then I cancelled the booking thinking that both the payment should get revert back. But still till day I have not got my payment back.

Try to resolve this issue and get me my money back.
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Sep 20, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2021
OYO Rooms Customer Care's response
Hi Saras,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
Team OYO
 
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