| Address: Kanyakumari, Tamil Nadu | | Website: www.oyorooms.com |
Hello, my name is neijalam misao and i have booked room (Oyo - 8598) with booking id zupa2978 for hotel ocean heritage at kanyakumari, tamil nadu on 26/12/2017 at 0114 hrs i. E. 1.14 am but the oyo app from which i booked the room took check-in date as 25/12/2017 and check-out date 26/12/2017 by default and my booking was confirmed after making payment of rs.4688/- through credit card. When i contacted the said hotel authorities, they said that the booking was cancelled due to non-reporting at the hotel on 25/12/2017.
Since my booking for above oyo was done on 26/12/2017 at 1.14am, how can i check-in on 25/12/2017 i. E. Before the booking date? How is it possible? When this is not possible then why your (Oyo) system confirmed my booking on 25/12/2017 when room was booked on 26/12/2017 at 1.14 am? Hence the incorrect booking should have been turned down/cancelled automatically by the system but it functioned the other way which caused financial loss and mental agony to me.
I promptly took up the matter with oyo customer care on 26/12/2017 itself as hotel authorities cancelled by booking but the customer care representative was very impractical and miserably failed to understand and address my grievance/problem. Since it is none of my fault for the booking as your system did not function properly at the time of booking of oyo, i request/demand refund of rs.4688/- back to my credit card immediately as i never expected such shortcoming in the oyo rooms and will appreciate if my grievance/problem is resolved expeditiously. Was this information helpful? | 
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