[Resolved]  Oyo Rooms — physical assault in oyo hotels promises

Address: A 102, C4 Hariom Chs ltd, opp shastri nagar Sv Road borivali west, Mumbai City, Maharashtra, 400091

Dear concerned
I am a travel agents in mumbai and i have booked room for myself at pune oyo home 36079 alluring stay near airport from 11-dec-2019 to 12-dec-2019. Here is the 📃 tax invoice for this stay (Booking id - htlbshkquf)
After finished my meetings i ordered food from outside, it was midnight, i called care taker he refused to take call, and then i went down requesting plate and spoons, i knocked the door, he didint listened i again l\knocked the door, suddenly a man was shouting and abusing, from another building just beside the hotels, i said i am sorry but he again started abusing us saying this is your daily drama and again started abusing below belt. We retaliate with saying stop abusing, he then came down along with 5 people and started beating us and beated that hotel peole along with the person who bring food for me, they bcame into the hotel premises and started beating hotel guest, we have complained the manager in the morning and he assured us they will file police complaint. I was beaten very badly i said he said nbo problem we will sort out this the owner will come in the evening and they will complainant the police after that next day i checked out and next day i follo up the manager and he didnt picked up the phone, i again called he didnt picked up my phone.
This gives me bad impressions i book oyo rooms in every business meetings but this time it was pathetic and i feel very dark side of my experience as a tour operator you have to attend me carefully but no action has been taken till date please reply what action you are going to take or what should i do