[Resolved]  Oyo Rooms — poor service and room swapping after booking

Address: Chennai, Tamil Nadu, 6300037

We have a booked a room via oyo at 23081 little stay service apartments, ambattur, Chennai. We personally went to the above apartment and asked about the rate and rooms and they showed us a room which was of good quality and and same as what was shown in the website. Today was the check-in date. When we went there they showed us an entirely different room of poor quality on the 3rd floor of a building next to the actual apartment. The bathroom facilities were unhygienic. Bedsheets and pillowcases were soiled ones with hairs and all. when we asked about it they said they don't have any spare bedsheets. Hotel faculties were not even apologetic about the inconveniences they have caused for us. Even the customer care was not helpful in the matter. We feel cheated in the matter.
Booking id WOYF9051