[Resolved]  Oyo Rooms — poor services & extra charges not refund

Address: Gurgaon, Haryana, 110038
Website: www.oyorooms.com

Hello oyo, i m surprised bcz you cheat me. I have
Booked two room (2+3 person) from ur application as on 16th may also paid full booking amount in advance. On the time of checkin hotel manager told me there is not available 3 ocupency on this hotel then i m call to your customer care and discuss with your executive mr rohit & ur oyo manager miss gurpreet. Both told we r unable to help you bcz u used android oyo application. (Oyo android is third party application?)

After discussion i m checked in hotel on two room and paid rs 6400 to oyo for two days (4 person 2 kids). But i am also surprised bcz same same room on same time available on oyo only rs 4250.

You cheat me give me back my differences on my account.

Last day ur manager call me & we said we give you only rs1000 and 500 ola money. But why my loss amount is 2100.

Give me my full loss refund on my paytm account.
My booking id is nxvz2317

Contact id [protected]
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Jun 25, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
May 23, 2018
Updated by NitinRajora
Booking id - NXVZ7321
Verified Support
May 23, 2018
OYO Rooms Customer Care's response
Dear Nitin,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO
Verified Support
May 24, 2018
OYO Rooms Customer Care's response
Dear Guest,
Our heartfelt apologies for the disappointment you had in us. Such kind of experience is never encouraged for our guests and for the same, our team got in touch with you assuring for your future stays. Hope that you can give us another opportunity to host you soon and mend what has not gone right for you.

Regards
Team OYO
 
2 Comments

Comments

Dear my booking id is KODP7391 .. In invoice you says breakfast timing is 7:00Am to 10:00 AM but hotelier say timing is 8:30 . How can I manage my exam is at 8:30 . How can I trust on OYo in future... Check attachment for invoice
OYO Rooms Customer Care's response, May 23, 2018
Verified Support
Dear Mohit,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO
OYO Rooms Customer Care's response, May 24, 2018
Verified Support
Dear Guest,

We've actively worked on your concern and had the required discussion with you regarding the same. We ask for your apology again. Your feedback is of an extreme importance to us and the same will be taken care of by our operations team. Hope that you give us another opportunity to host you.

Regards
Team OYO
Any progress of my complaints NXVZ7321

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