[Resolved]  Oyo Rooms — pricing & customer support

Hi, i stayed at oyo property at somnath vrajbhoomi..1st thing i observed it is highly overpriced i did not find worth spending 6000 rupees for a night to this hotel where there are 4* & 5* properties available in lesser rate. I thought being in service industry oyo customer care @[protected] would be able to help about this concern, however my experience is too bad it took too long to get connect with someone senior & after sharing my learning/experience there is no outcome. Since 50% was paid at the time of booking so they are just behind remaining 50% & least bother about any customer concern & arrogantly pushing for remaning amount as recovery agent which is highly unprofessional.
Was this information helpful?
No (0)
Yes (0)
Feb 6, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
OYO Rooms Customer Care's response
We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact no. with us.

Regards,
Team OYO.
Verified Support
Dec 30, 2018
OYO Rooms Customer Care's response
Dear Ashish,

Our team have sent you a needful e-mail communication. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO
 
1 Comment

Comments

Here is the Case ID 11953333. Booking ref is FXOI5789 not too sure what action you will take. But I am sure what I have to do...at least will ensure no one from my near & dear will get into OYO trap.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information