[Resolved] Oyo Rooms — problems with deposit returns

[Resolved] Oyo Rooms — problems with deposit returns

R Regina Christopher from Pune, Maharashtra Apr 28, 2019

Hi, we lived in oyo living pune for 3 months and they took the security deposit from us on the very first week saying that it is urgent and that it will be returned. We left the place and as per their rules and regulations, we should have got our money back. Its been more then 3 months now, when we have been mailing/calling and asking for our money back but of no use. They do not take our calls, no reply on mails as well. We request to kindly have our money returned to us. This sort of irresponsible behavior does not suit anyone, and is too much over the limit now. Was this information helpful? No (0) Yes (0)
Jun 1, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Apr 29, 2019 OYO Rooms Customer Care's response We regret the inconvenience caused, Please share your booking ID/contact no. so that we could assist you on priority. Regards Team oyo
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Comments

Vikas T Bhagat

from Jabalpur, Madhya Pradesh

Apr 29, 2019

As per booking oyo room dated 26.04.2019 to 28.04.2019 at time of booking reflated complimentary breakfast provided free but as per contact telephone no.[protected] they have denied me this will be very strange and inconvenience to me.
Booking ID.KCNX4719 dated 24.04.2019

OYO Rooms Customer Care's response, May 1, 2019

Verified Support

Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.

OYO Rooms Customer Care's response, May 2, 2019

Verified Support

We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.

Regards
Team OYO