[Resolved]  Oyo Rooms — quality of service

I recently had a stay for 2 days at vibrant residency, thaltej, ahmedabad and it was one of the worst experience that i had with oyo services which was compromised in many ways. The amount of inconvenience i and my partner had can be explained in multiple ways. Firstly, the illiterate staff does not have manners to talk to a female when she is alone and requests something for room service. There was zero hygeine as the floor was junked with dust and debris below the bed till we left the room. There was no geyzere for hot water because of which my partner got cold symptoms due to cold water bath. The ac when turned onn was making drastic "sounds" that disturbed the sleep. The tv remote did not have cell battery. Last but not the least, upon multiple requests, we were being informed that there is no spare room available and there is no way they can help us. On top of that, in my absence, the staff directly enters into the room and asks my partner to do some clean up work which he does not explain and later while going he removes the receiver cable from the telephone. My partner got scared due to this behavior and asked me not to book any hotels from oyo.
Hence, if you wish to take this matter seriously, you can, because any how i have photographs of the room that i intend to post it on social media and can show to people about the kind of inferior and low down market facility that are given by oyo.
Thanks for worthwhile experience oyo.

Dr. Bhaumik dhandhusariya
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Jan 1, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
 
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