[Resolved]  Oyo Rooms — rating by hotel staff

I had booked oyo room at hotel silver one, daria, chandigarh for 2 nights from 29 to 31 mar 2018. As i made payment and checked out on 31 mar 18, hotel staff at the desk asked me to give him the otp that had come in my mobile because it is required for the billing. I gave it to him. It is later that i realized that he has already given the rating using this otp. He gave himself a 5 star which he did not deserve. I would now request oyo to cancel the rating given by the hotel staff and give me an opportunity to do the grading as a customer.
Was this information helpful?
No (0)
Yes (0)
May 1, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2018
OYO Rooms Customer Care's response
Dear E R Padmanabhan,

We are extremely sorry to know this and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information