[Resolved]  Oyo Rooms — rating issue

Address: New Delhi, Delhi, 110057

Hi
Oyo rooms is one of the best hotel startup i have even seen... Concept of yours is tooo good... And your customer feedback (Rating out of 5) makes u unique and customer friendly... But i have noticed that hotel owners / people... Found a way of getting good rating... Many a times i have noticed that reciptinist / ower of the oyo hotel asked me to give good rating at the time of checkout... Thouch my exp is not good still they asked me to give them full 5 star rating.. And they must be asking this to every guest... Plz come up with a way by which this cn be stopped... Because as a guest i book room acc to rating.. But many times i got dissapointed because rating was 4.5 and room was not even meant for 3... I hope u will take care of this... My number is [protected] and i am a frequent oyo room user
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Mar 27, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2019
OYO Rooms Customer Care's response
Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO
Verified Support
Feb 23, 2019
OYO Rooms Customer Care's response
Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.

Regards
Team OYO
 
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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