[Resolved]  Oyo Rooms — re: unbelievable experience

Address: New Delhi, Delhi, 110092

To mr ritesh agarwal,

Oyo founder, ceo,

The journey was started last couple of months and i had started from 1 account. For your continues support currently i have more than 5 account and each account there are more than 10 to 15 bookings. I appreciates those peoples who always handle my escalation in a jiffy. Here, we are sharing few of best guest experience name who had handled my problem very smoothly, like mr ashish, mr rahul, mr reman, ms aparna. I appreciates to all for their wonderful work. Please keep up!!

Here, you required immediate attention on my last booking. The experience of my last booking was unbeliever wherein i went to your property oyo 9025 viditva 1. I reached around 7.15pm on 21stjun and i was gone around 7:45pm on same day. I handed over of my room key to reception person and educated to him i will come by tomorrow. Kindly don’t check out my room. On next day i got an email from team that your room has been checkout. I really surprised without my permission or intimation how they check out my room than immediately i called in your contact center and shared my problem with guest experience managers anirudh & visakha. As per them we have already discussed your concern with property person due to booking issue they have check out your room but the room condition reaming same. As there is nothing change in your room. As per the resolution which i had got from them was ok. Again i went to your property around 10am and found that my room condition totally new and somebody entered my room and cleared all the things. I really surprised how they can do this activity without my permission. Even from 10am to 1pm as there was not received any single water bottle in my. Landline phone was also not working in the property. Between 23 hours i called couple of guest experience managers but not buddy help me regarding my problem. Very shame on you guys. You people handling the customer complaint as an experience guest but you don’t the basis etiquettes for the customer satisfaction.

The handling of guest experience like – ye lo key and 103 main chale jao and check out time 11 baje hai and key waps yahi de dena like that. Very pitiful. You people cannot assume that how i felt with my buddy.

First time it was happened on 3 months back and same practice. I want call from your management team who are handling all these type of incidents and immediate effect otherwise would share my whole problem on social media i. E. Twitter and facebook in largest font.

Our @riteshagar

@ahnis

@ankitt363

Booking idczrj1567, sufc7932

With regards

A. B