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[Resolved]  Oyo Rooms — Refund Claim- Guwahati Zisuku Valley Resort

Hi,

I tried booking on 8th Jan and my booking Id was IMFS0845. I paid up in two parts the entire booking amount but the payment wasn't reflected in my account for the second part of the transaction which was 1863 INR. I was trying to reach the customer support but no response and the chat support wasn't responsive either. I had to cancel the booking to get in touch with an executive over chat support, but that did not help either.

I want an immediate resolution to this issue. Request the team to please refund my money. I had to rebook paying up the entire amount again for the same dates, ie 8th-9th Jan 2021.

I am attaching the screenshots of the payment receipts for your perusal. Please respond.
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Aug 10, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2021
OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia
 
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Comments

Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia
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