[Resolved]  Oyo Rooms — refund from oyo

Address: Navsari, Gujarat, 396445

I have booked oyo with reference number booking no. Mrgj0521 i have received confirmation also

But when i tried to check in the hotel manger refused booking from oyo and refused my stay. Then i called oyo and they told me to wait they will call hotel, but after waiting 2 hours oyo care or captain has not done any thing. I was wondering here and there at unknown place and i called oyo customer care for more then 30 time but do not got any response form them. Then after hotel owner told us that they have another cottage to stay and there is availability of rooms so he told us to talk with oyo to sift booking. Then after i call to captain mr. Priyanshu mishra to to sift booking but he said it is possible only if we cancel previous booking.
They have cancelled booking by their own and he told me that you will get refund of it within 7 working days. And you have to pay same amount for new booking while check out. I have paid rs 9810 over there.

New booking i’d was :- josi0617

I have received mail also from niranjan bharanwal (His c. No.[protected]) to make payment and i will receive refund for previous booking.
Also mr. Priyanshu mishra (C. No [protected]) and ravi yadav had mail me on 20th january that i will receive may 3270 rs refund within 7 to 14 working days
And refrence ticket id for that was :[protected]

Even after putting a complaint no refund also. I have not yet received my full refund.
Please take up the issue with oyo.

Worst worst worst experience with oyo 🙏🏼
+3 photos
Was this information helpful?
No (0)
Yes (0)
Mar 15, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Feb 10, 2019
OYO Rooms Customer Care's response
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information