[Resolved] Oyo Rooms — refund full

Dilipdil12

from Basti, Uttar Pradesh

Dec 23, 2018

Address: Agra, Uttar Pradesh

Its very regreting to say that i have experienced most worst service so far. I was denied hotel inspite of paying full charges at site the hotel staff denied the room. The oyo customer care without solving any problem refunded only rs270 though i have paid nearly rs1900. I was forced to stay away from the hotel. Is this a service oyo provides to the customer?. Its very shameful to say that. At last i request you to kindly refund my full payment as you have cheated us. My booking id was enxg4692. Check in date was 22-23 dec hotel booked - oyo 8095. Case id 11835893.

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Jan 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

OYO Rooms Customer Care's response Dear Guest,

This isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO

Verified Support

Dec 27, 2018

OYO Rooms Customer Care's response Dear Guest,

We believe that our team got in touch with you and assisted you in regards with your concern. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO