In november, i booked an oyo at goa for 14th to 16th of december. The day before the arrival i. E on 13th, when i checked the booking, i saw that the place had changed. It showed that i had a booking with the same booking id but at some different place. So i called the oyo helpline to know what had happened. They informed me that the book i had booked was not available so they updated the booking to some other place. As the new place wasn't where we wanted to stay, we asked the cse to cancel the booking and initiate the refund. After hours of calling and convincing, they initiated a refund. Today, on 29th of december, i haven't yet received the refund. So i called up the helpline and they responded by saying that the amount hasn't been approved and they have sent another refund request and it will take another 14 days more. They neither gave me a reason why it wasn't approved or why is there such a delay. I am writing this here after they cut me off the call and started not to pick up whenever i called. I am fed up wasting my time behind this. And i am certainly not going to book from oyo again. This is my last appeal to sort this matter asap else i will take this through the consumer grievance cell.
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