[Resolved]  Oyo Rooms — refund not being provided. the company employees have stopped responding to emails

Address: 134115

Website: www.oyorooms.com/total-holidays

I had made a booking from oyo total holiday with booking id pkg-ozaf3297.
I was shown two hotels in the proposed itinerary. I asked mr. Danish (From oyo) that i wanted to exactly the same hotels and he told me that if i make the payment on the very same day, the two hotels would be confirmed. I paid the entire booking amount of rs. 32000 out of good faith. One of the hotels was le grand udaipur. After a month of booking, mr. Danish called me up and told me that he has not been able to get us a room at le grand. When i told him that you had given me a written confirmation that if i make the payment the same day, the hotels i requested a booking on would be provided. He said he cannot do anything about it. I told him that it was a clear breach of trust. He then booked another hotel in udaipur named devansh. Based on the initial reviews provided on oyo about this hotel, he made a booking in devansh. Later when we read about the hotel on other review sites like tripadvisor, the hotel turned out be of a much lower quality than le grand (The one we had initially requested for). When i requested him another hotel, he could not do that for us satisfactorily. As per oyo policy provided to us on email, in case a trip is cancelled more than 15 days before the date of travel, the customer is entitled for a 75 % refund. Even though oyo rooms went back on their commitment and it was not at all our fault to trust them with the hotel bookings and we should have recieved a 100 % refund, we still thought of not getting into arguments with oyo and sent an email for cancellation of trip on sun, 21 oct 2018 and our date of travel was mon nov 12. The date difference is of about 20 days. We have sent multiple reminder emails to them and have not recieved a response to the email and nor have recieved the refund of 75% which equals to rs. 24000. Ideally we should have been provided a full refund of rs. 32000 since oyo representative mr. Danish went back on his own words. The amount of rs.24000 still lies pending with oyo and has not been refund back to us. The oyo representative has stopped responding to our email and there is no update on the refund.