Oyo Rooms — refund not credited

maximusdecimus85

from Bengaluru, Karnataka

Mar 14, 2020

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016, 560035

Website: www.oyorooms.com

Regarding my booking id-dubz5936 which i cancelled on march 6th 2020 for which oyo has issued a refund which has failed and oyo has acknowledged that the refund has failed through thier whatsapp medium to me. And they have initiated the refund for the 4th time which has failed. I called their customer care multiple times to refund to one of my other bank accounts since their refund to the original source payment paypal has failed 4 times. Iam stuck waiting for the refund. Oyo has said they initiated a refund but i seriously doubt it becuase if they have initiated a refund they did not provide me any transaction id for the refund till now. Their customer care is absolutely pathetic interms of providing any resolution and hence iam approaching consumer complaints forum. Hope you will resolve the issue swiftly. Thank you.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2020

OYO Rooms Customer Care's response Hi, as checked the concerned team has already credited the needful. We request you to kindly get in touch with the bank for the same. ~Joy

Mar 15, 2020

Updated by maximusdecimus85 Its not credited with the bank as oyo has not provided any transaction id if they have initiated a refund.This has been a nuisance dealing with oyo.Oyo is the only company which can intiate a refund without a transaction id in the country.Prove a resolution to the problem as it has been pending from MARCH 6TH.