[Resolved] Oyo Rooms — refund not given even after 45 days of initiation

[Resolved] Oyo Rooms — refund not given even after 45 days of initiation

A Abhishek8604 from Dalhousie, Himachal Pradesh Jan 29, 2019

I booked oyo room on 15/12/2018 . Payment was done . But when i reached the venue hotel was completely booked already. Customer care initiated my refund of rs 1369 but after 15 days customer care told refund is cancelled so on 5/01/2019 refund was initiated again which was again cancelled when i called them on 29/01/2019. My experience was very bad with OYO Rooms. First case id 11681331 Secnd case id 12206439 Booking id VEWI0924 Kindly refund my amount +3 photos Was this information helpful? No (0) Yes (0)
Mar 9, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Feb 01, 2019 OYO Rooms Customer Care's response Dear Guest, Our concern team tried calling but couldn't connect with you. Also, we have sent you an email along with the necessary details hope you'll acknowledge the same. Let us know if you need any further assistance. Regards Team OYO Feb 01, 2019 Updated by Abhishek8604 Received a call from oyo after posting complaint. Customer care Mr Nitish Rathi told me that he will initiate the refund today nd send the msg regarding this to me but till now no refund initiation msg was sent to me. Verified Support Feb 04, 2019 OYO Rooms Customer Care's response As checked, our team asked for your bank details on the mail. Kindly revert on the same for the refund. Regards Team oyo
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