[Resolved] Oyo Rooms — refund not initiated

Arvind Ravikumar

from Kanchipuram, Tamil Nadu

Dec 7, 2018

Address: 560038

Website: www.oyorooms.com

Where is my refund? For the booking id bjot0735 your customer executive said me that he will refund the amount after cancelling the booking by him., i paid 2819 via oyo, am also having call recording of your customer executive promised me that you oyo will refund my payment, reason for cancellation is. You mentioned the hotel is couple friendly in oyo. But it was not, the drunken stupid reception fellows misbehaved with my sister and cousin, if you were not taking any actions, surely i will move legally... Hotel name is ibras trichy "worst experience ever in my life"

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Jan 12, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience occurred. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO

Verified Support

Dec 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We believe that our team got in touch with you and assisted you in regards with your concern. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you.

Regards,
Team OYO

Dec 15, 2018

Updated by Arvind Ravikumar No there is no response.. after many time i had given the compliant about my refund... Its more than 15 days, but no refund has been initiated, very highly disappointed with OYO Customer Service, Please Escalate my Issue and give me the money which I paid to you, and i want immediate refund... Everyone in Oyo Customer service is asking the same story from me. For 14 days... Not satisfied with you guys

Dec 23, 2018

Updated by Arvind Ravikumar Still my Issue is Not Resolved Where is my refund? After it have been a 1 Month, But Still My Refund Has not initiated, As Mr. Pankaj Tiwari From Oyo Promised me for Refund Of My Amount Rs. 2819 With the Booking Id bjot0735, But there is still no Actions Taken. If you cant do me favour Kindly Reply Me... Or Else Say Something Regarding To My Issue... So Many Times I Raised The Compliant But Still Not Resolved, If You Didnt Understand, Ill Send You the Call Recording Which I Have Spoken To your Customer Executive, (Which they promised me for Refund)
Thank You
Arvind