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[Resolved]  Oyo Rooms — refund not issued

Address: Bangalore, Karnataka, 560059
Website: www.oyorooms.com

Booking (Pfio6340) escalated, hotel - oyo 8065 accovah map5 inn
I booked two rooms and canceled one via pfio6340. A refund of rs 2582 is pendind. As the account which i used for booking is closed. I requested them to refund in my axis bank account. But, still they are not providing the refund and saying that it has been automatically processed. They are not providing any details.
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Feb 3, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2019
OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused. We'll get this checked for you.

Regards
Team OYO
Verified Support
Jan 03, 2019
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO
 
2 Comments

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Comments

There are 2 quick question :
1. Was refund initiated on my Axis bank account?
2. If yes, what was the mode of refund NEFT or IMPS?

*If the refund is not initiated in Axis bank account, details already shared with Oyo, the refund will fail as the original account through which payment was made is closed.
Please revert
Reply
Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
Reply

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