[Resolved] Oyo Rooms — refund not issuing

Viram Shah

from Ahmedabad, Gujarat

Nov 28, 2018

Address: Navsari, Gujarat, 396445

Website: www.oyo.com

I booked the hotel from oyo. When i reached the property they said there is no room available, i called oyo and they also said they don't have any property nearby that location. They told me that they will refund it in 7-14 days. It is 16 days from that date and still refund not issued by them. I called them 4 times. They always told me that they'll call me back and didn't also get call from them. They are holding my almost 14, 000 rs. For like half of month. They have wasted my almost 6-7 hours for this thing. Please do something, i'm in really need of money.
Booking id: rivg2417

Regards,
Viram shah
([protected])

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Dec 29, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

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Comments

Sruthy Unnikrishnan

from Punalur, Kerala

Nov 28, 2018

I booked a room with oyo 5 minutes back.amount has been deducted from my account. But now it says my booking is invalid. I contacted customer care and they said they cant do anything about it.

OYO Rooms Customer Care's response, Nov 29, 2018

Verified Support

Dear Shruty,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards,
Team OYO