[Resolved]  Oyo Rooms — refund not provided and confused and fraudulent responses

Address: New Delhi, Delhi, 110058

I made a booking with oyo with the id ufkr4012, and the owner of the property denied check-in. Btw, i'm writing this on 4th jan, the check in date was 27th october, more 65+ days ago.

Since i was practically left stranded due to some issue the property owner had with my aadhar card, oyo promised me a refund. This is where the story gets interesting. Since then, over the course of 16 mails, i've either been told my refund has been processed, or it wasn't processed but now will be, or that i should contact my bank for some reason.

Since the folks at oyo didn't believe i didn't get a refund, i even sent them my bank statements for proof.

They asked me to contact my bank as well, which i did, on numerous occasions. All my bank wants is the utr id of the refund transaction. Oyo committed that i'll be provided with the id asap, but it's been 7 days since, and i haven't really had any response.

Now, i'm basically denied my refund, and any resolution since the standard response is that the refund has been paid. I'm sorry but this is borderline, if not fraudulent. Oyo just simply doesn't make any attempt to resolve my situation.

If anyone at oyo is reading this and has an issue trusting my story, don't worry, i'll add the 16+ mails and case ids to prove how pathetic and callous the entire oyo guest experience is.