[Resolved]  Oyo Rooms — refund not received and no answer from oyo living team

Address: 122018

When i was moving in oyo living (Now oyo life) i was asked to pay the rent and security deposit earlier. I was moving in by 1 jan 2019 so i was supposed to pay my rent before moving in. When i payed the rent for first time it was failed, but the rent amount rs.12000 was deducted, so i've paid the rent again. The transaction was done on 28 dec 2018. I didn't refund till now (3 apr 2019). When contacted bank they told me that it was a valid transaction and approved by oyo, but when contacted oyo they are always asking for 3 days time to reply to my query and they are saying that the refund has been provided by 28 dec 2018 itself, but i've not received any. I've mailed them and contacted them through phone, but they are not responding correctly nor giving an answer. Even today (3 april 2019) they asked for 2 to 3 days extra for confirmation. I've attached my statement below as i have'nt received any refund from oyo.
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May 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2019
OYO Rooms Customer Care's response
Dear Guest, We really apologie for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO
Apr 03, 2019
Updated by lakn143
Booking ID is 207. I've attached my bank statement along this complaint for further assistance.
Verified Support
Apr 05, 2019
OYO Rooms Customer Care's response
Hi, this isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you and will solve your problem at the earliest.
Verified Support
Apr 06, 2019
OYO Rooms Customer Care's response
Hi, Our team looked into the concern and provided with the best possible resolution. We have communicated the needful via email. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.
Apr 23, 2019
Updated by lakn143
Hi,
I've shared the required details to team, but havent received any reply yet.
 
1 Comment

Comments

I have not used any oyo rooms .why am getting check out dates and payment modes via email..? I request you people that am not using any oyo rooms ..if I got any mails through oyo .I will proceed with legal actions ...
OYO Rooms Customer Care's response, Apr 6, 2019
Verified Support
We really apologize for the trouble caused to you. Please share your email ID or contact details so that we can get in touch with you.

Regards
Team OYO

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