[Resolved] Oyo Rooms — refund not received for booking id: tgkn6258

pravin.1990

from Gurgaon, Haryana

Nov 19, 2018

Website: Oyorooms.com

Booking id: tgkn6258. Even after 18 days and calling oyo for 20 times and wasting my time they have not returned my amount. Yet i have received the mail regarding the initiation of the refund 18 days back. Whenever i call their customer care they say to wait for 2days. Now its 18 days. Actual amount of refund was rs. 898, of which they refunded rs. 15 the very next day on 2nd of nov. But the remaining amount of rs. 883 is still pending, thought everytime i call they tell that your refund is initiated. I herewith attach the screenshot of the email i received.

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Dec 25, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused. Be assured our concern team will get in touch and assist you shortly.

Regards
Team OYO

Nov 20, 2018

Updated by pravin.1990 Not yet received my refund amount.

Nov 22, 2018

Updated by pravin.1990 Why OYO people do not understand??
I am just receiving calls from your guest experience manager and assurances, but not my hard earned money..

Nov 22, 2018

Updated by pravin.1990 Been 19+3 days.. Still no refund..

Verified Support

Nov 23, 2018

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful information with resolution. Let us know for any other assistance.

Regards
Team OYO