[Resolved] Oyo Rooms — Refund not received for denial of breakfast at hotel

[Resolved] Oyo Rooms — Refund not received for denial of breakfast at hotel

B B.Arpita from Kolkata, West Bengal Jun 13, 2023 Jun 15, 2023 This thread was updated on Jun 15, 2023

While booking the hotel room, I selected breakfast option which was available, but after reaching the hotel, I was denied breakfast saying we don't have an in-house kitchen, and you have to pay extra for breakfast. The hotel manager told us to contact Oyo to get a refund. I tried to contact Oyo, and after several calls, they said the refund of 4500 rupees has been initiated, and will be processed within 7- 14 business days. But after waiting for an entire month, we did not get the money back. Then after repeatedly trying to contact Oyo, they said that there were some technical errors on their end, and the refund was not processed. Then they initiated the refund again, and as usual, it is has been more than 7- 14 business days. I would really like the money that Oyo stole from me back as early as possible. I've also attached a screenshot from a previous email where it is mentioned that the refund process was initiated. Kindly advise me on how I can get back the money that Oyo stole from me. I have tried to contact Oyo several times, even at the front desk. However, after hearing my concern about Oyo scamming me out of my refund, the front desk puts me on hold for a suspiciously long period of time with the excuse that they are checking something, and after a while, the call just fails automatically. I genuinely do not know what to do now. Booking ID: K0F74810 Hotel Name: Flagship Flagship Hotel Pioneer Check- in date: 23/04/2023 Check- out date: 28/04/2023 +0 photos Was this information helpful? No (0) Yes (1)
Jul 4, 2023 Complaint marked as Resolved After continuously complaining and writing multiple emails (more than 20 of them) and calling OYO over 20-25 times, after around 2 months of waiting (where we were told to wait for 7- 14 days only) OYO refunded me my money of 4500 rupees on the 27th of June. They gave us back the money after initiating the refund money four different times on four separate occassions. The excuse they provided for the previous attempts were that there was a technical glitch. It was a long and arduous process of getting them to cough up the money that they had stolen, but I am very glad they gave us back our money. My experience with OYO Customer Support has been worse than horrible, and I would never recommend their company to anyone. Before I posted about their scammy nature on this forum, I would only be dealing with guest experience managers, but after posting it on here, we got a call from someone from the main office who offered us a guarantee that we would get the money back. I suggest everyone use this platform to voice their concerns against OYO. I would rate the refund process and experience as 1/10 (Simply because I did end up getting my money back) OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 15, 2023 OYO Rooms Customer Care's response Dear Arpita, As checked, our concerned team has worked on your issue and provided the needful resolution. Let us know if you need any further assistance. Regards, Team OYO
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B.Arpita

from Kolkata, West Bengal

Jun 15, 2023

To keep a track of things, I got a call from Oyo on the 14th of June about the refund, and the same thing happened. They said that they'll process the refund again, and it will take 7- 14 days to reach my bank account. This is the 3rd time it is happening. I shall this thread updated.

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jun 15, 2023

Verified Support

Hi Arpita, thank you for reaching out to us with your request for a refund. I understand that you have encountered an issue during your stay with us and I regret for the inconvenience caused. We have escalated you issue to the concerned team and will update you shortly. ~Team Oyo