[Resolved] Oyo Rooms — Refund of a cancelled booking

Chiks786

from Rohtak, Haryana

Oct 26, 2021

Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

Website: Oyo rooms

My booking id is QB7E2104 . On 24/10/21 . I have talked with one of customer care executive to change some details in my booking. He was talking with me so rudely this is not a time to call. You need to call in the morning for your problem. After that he cut my call without solving my query . By hearing such words from agent I have to cancel my booking for hotel raj residency B katra. Kindly take a strict action against agent. I hope I will get my refund asap

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Dec 5, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2021

OYO Rooms Customer Care's response Dear Guest,

We sincerely apologize for the inconvenience caused. This is not an experience we want our guests to go through. Please be assured that we'll get this checked and connect with you soon.

Regards,
Team OYO

Verified Support

Oct 27, 2021

OYO Rooms Customer Care's response Hi, we tried reaching you over call but couldn't get connected. We request you to kindly share your alternate contact details and a convenient time to call to help resolve your complaint at the earliest. ~ Aish

Verified Support

Oct 28, 2021

OYO Rooms Customer Care's response We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Dia

Oct 31, 2021

Updated by Chiks786 My alternate number is [protected] . You can call me. So that i can get my refund on time

Verified Support

Nov 03, 2021

OYO Rooms Customer Care's response Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution over email. Your refund has been settled successfully from our end. Please connect with the payment source regarding the same. Let us know if you need any further assistance.

Regards,
Team OYO