[Resolved]  Oyo Rooms — refund of amount rs 1493

I booked a room in hotel gemini inn id: vwka6495 this morning, initially my booking was confirmed and then as the hotel have no rooms (The customer service gave me the wrong information that ' the hotel is under construction'. But i enquired the hotel about occupancy and have seen people waiting for rooms who booked from oyo) they shifted my property to another hotel named the royal regency.
Then i moved to the shifted hotel the royal regency, when i enquired in reception they told me 'the hotel didn't get any confirmation from oyo'.
I called once again the customer service and enquired about the issue, they are giving me some information like' they have got some issues with hotel and not alloting rooms and i should be waiting'.

1) i am new to chennai, came here an important interview.
2) i have to travel twice to hotel location, and spent nearly rs 300 on cabs.
3) made a request to customer service.
4) even then i have to wait to confirm my booking after wandering for nearly 2 hours in the name of oyo.
5) so i have cancelled my booking, fedup with them.
6) got information like no refund of money.

Making a customer suffer in unknown place, how could you put the blame on my end, don't refund my money.
Please look through the issue.
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Feb 2, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
OYO Rooms Customer Care's response
Hi Sunil,

This isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO
Verified Support
Dec 20, 2018
OYO Rooms Customer Care's response
Our concern team contacted you for the needful communication here and as a token of apology, we have initiated your refund. The detailed information had been shared with you via email as well. We assure you such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO
 
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