Sir, i have booked a room in hotel bomfim villa in goa from 23 dec to 26 dec with booking id - awes7430. On 23th, my flight from amritsar has cancelled. So im not able to checkin on same date (23rd). I also informed oyo customer care and hotel bomfim about my late check in on next day (24th dec) after 4 pm and they both tell that my booking remain as it is and remain confirmed as they not tell about “no show”. On 24 th a call from hotel rings to me and they ask me about check in time on hotel. I have tell that im coming with my wife and i shall check in after 4 pm. When i reached at hotel and ask about check in, they tell that my booking is cancelled and it is in “no show” category. Then i call customer care they also tell me same thing about no show. But prior it they have not tell me about no show or cancellation of my booking. So, customer care advice me to take refund from oyo and do another fresh booking. I have done the same and booked room for 3 nights with 13000 rs paid at hotel. I have raised a refund request and done another booking at hotel. But till now oyo has not given me the status of my refund of above subject mentioned booking. I m a regular customer of oyo. I have booked hotel in mumbai on 27 dec (Hmui9816) and in pune (Vecb8095).in next day i want to take a hotel at hyderabad with oyo due to its best service. So, sir please resolve my issue about refund of subject cited booking so that my money will not waste. I want to be a regular customer with oyo. So kindly resolve my issue as soon as possible.
Regards
Ankush kumar
[protected]
Email: [protected]@gmail.com
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