[Resolved] Oyo Rooms — refund of money for yseo0698

Ankitsingh143

from Bhopal, Madhya Pradesh

Dec 4, 2018

Website: www.oyorooms.com

Booking ID-YSEO0698

1. Room readiness, cleaning of room waited more than 30min in mid night on prepaid rooms.

2. TV not working

3. Breakfast not available in hotel so they served Poha jalebi in the name of breakfast.

4. On raising issue on OYO rooms they said a refund will be provided to you for the problem you faced.

5. Now OYO rooms is closing complaint without resolving it.

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Jan 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 08, 2018

OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.

Regards
Team OYO