[Resolved] Oyo Rooms — refund of my booking amount

mruduladeshpande

from Pune, Maharashtra

Apr 16, 2019

Address: J-237/1 MIDC BHOSARI, Pune, Maharashtra, 411026

My Booking ID is GHFU8125. I had booked hotel OYO 697 The Sirona Hotel, Bund Garden Road, Pune for our valuable customer Mr.Gopal K for the period 14.4.19 to 17.4.19 - 3 nights. contact no.of Mr.Gopal K is [protected].

Due to some urgent work, our customer had changed the plan and instead of check out 17.4.19, he plan to check out on 16.4.19 early morning about 7 am.

I had already paid advance of Rs.6342.00 for the period of 3 nights.

Now I request you to kindly refund my one day advance payment.

I had contacted you customer care many time and also property manager of Ms.Neha of Hotel Sirona. but I am not able to get proper response.

Pl do the needful.

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May 22, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

OYO Rooms Customer Care's response We really apologize for the trouble caused to you. Our relevant team will get in touch shortly.

Regards
Team OYO

Verified Support

Apr 17, 2019

OYO Rooms Customer Care's response Our team had a word with you and hope we were able to help you. We apologize again for the unease and hope to serve you in the future.~sj

Verified Support

Apr 17, 2019

OYO Rooms Customer Care's response Please refer to the link https://www.oyorooms.com/guest-policy?oyocorporate= for early checkout policy.