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Oyo Rooms — refund pending against. cancelled my booking

Address: 122001

I had book rooms for dt. 14th january 2020 on book date 07.08.2019 and i had paid rs. 4, 400/- at oyo hotel code 10758 downtown inn, sector -14, gurgaon.

After 15 days i had cancelled my booking but hotel manager mr. Jation garg mobile no. [protected] not return my advance rs. 4, 400/-, i had many times requested him to refund my amount but he is not return my advance.

Kindly look into this matter and arrange to refund my amount, hotel manager mr. Jation garg mobile no. [protected] ignore me and return my advance.

Rgds
Sanjay taneja (M) [protected]
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2019
OYO Rooms Customer Care's response Hi, we condemn such experiences for our guests who stay with us. We want the absolute best experience for guest. Kindly share with us your details so that we can make up for your aggravation.
Regards,
Team Oyo.
Verified Support
Dec 26, 2019
OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details over direct message to help us serve you better.

Regards,
Team OYO
Dec 27, 2019
Updated by [email protected] Direct book OYO rooms hotel code 10758 downtown inn, sector -14, gurgaon on dt. 07.08.2019 for 14th January '2020 paid advance Rs. 4, 400/- on the hotel counter Mgr. Mr. Jatin Garg (M) [protected], after 15days I had cancelled booking of rooms. But Mr. Jatin Garg (M) [protected] NOT refund my advance and ignore me every times.
 
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Comments

I have made a booking two weeks back and paid full amount for OYO 37788 Bhalobasa Residency. My checkin date was 22nd Dec and checkout was 25th Dec. Now when I called the hotel owner, I got to know the hotel doesn't exist. They closed it 3 months back. Now everytime I am calling oyo, they are putting me on hold and not getting back.

Reply
Debarati Datta's reply, Dec 20, 2019
and also the property number is 9153391589 / 9735693006. You can call and get to know there is no hotels such like this.

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