[Resolved]  Oyo Rooms — refund pending since 23-march

Address: Bangalore, Karnataka, 560064

Hi Ritesh / Team Redalert,

I am writing in to you because your escalation team & its members are not at all helping.

23-Mar: I'm new to the city (Bangalore) and I booked a wrong hotel under booking ID=HYOZ0173. I explained my concern to you escalation team and Sarika_Saini_607857 advised me to book another hotel & the current booking amount will be refunded to you within 7-14 working days. She replied – “Modification is not possible so you can check out on 24th march 2019, the excess amount of Rs.3789/- will be refunded to you.” I did the same trusting the brand.

24-Mar: The same information for given to me by Neha_Rai_586521. “Modification is not possible so you can check out on 24th march 2019, the excess amount of Rs.3789/- will be refunded to you.”

05-Apr: 14 days passed away, but I haven’t received any update on my refund, so I replied on the same email asking about the status of my refund. Again Neha_Rai_586521 replied to me “due to some technical issue refund got declined so we have initiated again kindly wait for 7 to 14 working days”

9-Apr: I received an email from Neha_Rai_586521 asking about my bank details like -Beneficiary Name, Account Number, Name of the Bank & IFSC code and said that it will be done on priority. Shared the same over email.

12-Apr: I asked about my status again because as per dictionary meaning of priority is treated as more important than others. I received a reply from Akshanshu_Sharma_569171 stating in very unprofessional manner – “Please wait for some time and coordinate with your bank.”

16-Apr: I coordinated with my bank to check about the refund but they said no refund has been received so again I reached out to [protected]@oyorooms.com and received a reply from Aviral_Pandey_(WOP) – “amount has been declined from our side you will receive a link with in 24-48 hours to fill the bank details when you fill the bank details your amount reflect in your bank account within 7-14 working days”

It is almost a month now and I am chasing escalation team for my refund amount of Rs.3789. If you see my account I am a loyal customer of OYO Rooms & doing booking for more than a week. But if you receive such king of treatment from such a reputed brand like OYO – it feels really disheartening. In fact, I have recommended my company (Cadbury’s India) to partner with OYO rooms for corporate bookings, but I guess I need to rethink over my decision and ask my administration team to stop working with OYO. This is my last hope from OYO looking for a resolution. If you cannot help me, please do let me know.

I’m sharing my number to contact me if you have any queries.

Best Regards – Ankit Kakkar. (+91-[protected])