[Resolved]  Oyo Rooms — refund status for not used service complaint no. 5358930

Address: Amritsar, Punjab, 110033

I booked my room with oyo aginst refernece number dear priyankagandhi, we have received your payment and your oyo captain is looking forward to host you for confirmed booking zgvm9748 at oyo 9055 hotel rich inn.. Check-in: 30th mar, 12 pm onwards, check-out: 31st mar till 11 am, no. Of rooms: 1 classic, number of guests: 1 adult
Hotel name: hotel rich inn, address : chowk shrifpura, opposite sangam cinema, near bus stand, amritsar, map link : http://bit.ly/2puXSkE hotel reception: [protected] *t&c - please carry a valid govt. Issued address id proof (Pan cards not valid) with address not in the same city as the hotel.
Booking 2 - booking update - rdex2493
Dear sourabh,
We have updated your booking at oyo 9055 hotel rich inncheck-in: 30th mar, 12 pm onwards
Check-out: 31st mar till 11 am
No. Of rooms: 2
Number of guests: 5 adults
Hotel name: hotel rich inn
Address: chowk shrifpura, opposite sangam cinema, near bus stand, amritsar
Map link: http://bit.ly/2puXSkE
For help, call

On 29th when we checked in rooms and ambience of the property was extremely bad so we had cancelled the booking and requested for refund but no revert from the oyo. Complaint no
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May 5, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
OYO Rooms Customer Care's response
Dear Sourabh,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Apr 04, 2018
OYO Rooms Customer Care's response
We hope that our team connected with you and communicated the needful in this regards. We again apologize for the inconvenience caused to you and hope that you will give us another chance to make up for the hassle.

Regards
Team OYO
 
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