[Resolved] Oyo Rooms — refund towards booking id qdmu9523
H
Hitosh Pattnaik
from Chakia, Bihar
May 9, 2018
Due to security reasons since the property was quite unsafe, we had to call local cops to escort us from the property till highway on the date of booking. Oyo customer service was called immediately on the issue. They assured to provide us an alternative property arranged. Case id nos. 6062480, 6092539, 6062518, 6063632. Oyo did not take care & left my entire family suffer. An fir has been logged & i will take it up at the consumer forum for this harassment if refund is not initiated by oyo on receipt of this complaint.
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Jun 26, 2018
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 10, 2018
OYO Rooms Customer Care's response Dear Hitosh,
We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards
Team OYO
Verified Support
May 11, 2018
OYO Rooms Customer Care's response Dear Guest,
We hope that our team connected and worked on the concern raised. We again apologize for the trouble caused and hope that you will give us another chance to make up for the hassle.
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