[Resolved] Oyo Rooms — Refund/Solution

Nabhen Mane

Oct 18, 2021

Address: Khar

Hello
Hope you're well

I Mr. Nabhen Mane booked a stay at OYO 8685 Hotel StayLand at Khar dated on 11/10/2021. The receptionist asked for an RT-PCR negative report before the check in, to which I agreed to show him the negative report. As per the ICMR Rules RT-PCR reports are valid for 72 hrs but the receptionist refused to take that report and said he would need a report taken within 24h.
Then we left the hotel premises since he did not let us check in & booked a stay somewhere else.

So I would request to kindly give me my refund. I have been trying to call the customer care services & got no solution what so ever, also got ill treated.
The customer care service executives told me to stay on hold and they kept me on hold for at least 15-20m straight & the call got disconnected automatically.

I request you to give me my full refund of ₹1508/-

PFB the attached screenshots of the bookings.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 4, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

OYO Rooms Customer Care's response Hi,

What you have described certainly does not meet the standard we set forth. While no apology would be adequate to make up for the inconvenience caused. We will do all we can to resolve this ASAP.

Request you to share your booking details via direct message so that we can reach out to you at the earliest.

Regards,
Team OYO

Verified Support

Oct 28, 2021

OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.

Regards,
Team OYO