[Resolved] Oyo Rooms — regarding change in hotel without my consent

Poonammehta7

from Delhi, Delhi

Mar 22, 2019

Address: Faridabad, Haryana, 121001

I had worst experience of my life with OYO ROOMS. Also i would request to others don't go with OYO rooms even if they offer you free rooms. Such a pathetic & disaster management!!
I had a booking in GOA with Oyo rooms (EDITION O 30010) from 16.03.2019 to 20.03.2019, which was a confirmed booking from OYO rooms. I had a confirmation call from OYO on 16.03.2019 evening that what time i am going to check in. I told them i will be there in night at 2:00 AM, they said that they are waiting for us. On the other hand when i landed in GOA i got a mail from OYO that they had changed my hotel without taking permission from me.
After that i had called at OYO customer care where they said that this was happened because hotel was over booked. Now tell me if my booking was confirmed then how could they give me reason of over booked? Also if it was over booked then why i have not received any call from hotel that rooms are not available & why i had received a confirmation call? Also OYO is giving me reason that they prefer to give rooms to group of 10 instead of 2 people. So please let me know if i am not a customer if we were in 2 numbers? I was so helpless at 2:00 AM in the morning where there was no one to help me, Despite of so many calls nobody has answered my call, also there was no hotel contact number mentioned where could i confirm my booking.
I just want to know if something has happened to me that time who would be responsible. OYO rooms has just spoiled my honey moon. Such a bad company with worst experience.
I here by attaching two screenshots one with my booking (hotel which i had selected after 3 weeks search) & one in which they have shifted us.
OYO executive was telling me that this is a good hotel, now tell me who is he to tell me that i can go in that hotel. If i would have to go into that hotel i definiatley booked that hotel by myself. There are so many things to write but i dont want to.
Now i know OYO will only offer me OYO MONEY which would expire after some months, Also your OYO MONEY can not help me & can not change the experience i had with you.
Will never recommend OYO & will never like to stay with OYO even if they offer me free rooms.

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Apr 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience caused to you. Our relevant team will get in touch shortly.

Regards
Team OYO

Verified Support

Mar 29, 2019

OYO Rooms Customer Care's response Hello Guest,

Our team attended the concern diligently and the needful communication has been sent over email. We assure you such instances will not take place again. let us know fo any other assistance.

Regards,
Team OYO

Mar 29, 2019

Updated by Poonammehta7 For your information your given solution is no where stand with the problem i had faced. I am not hungry for your 1000 Rs complimentary stay, if you really wanted to helped me you would have refunded that amount into my bank account amd not as a complimentry stay. Ir means you have bound me to stay in your hotel in 6 months as you know very well that nobody will go for a hotel stay with in 6 months & your 1000 Rs will not waste. You can just make people fool as you think they are fool. Actually we people are fool because we have stayed with you. Also thanks a lot for jugdging my problem worth 1000 Rs complimentry stay. I really hope that this same thing happened to you as soon as possible. Karma really pays .. i know!!