[Resolved] Oyo Rooms — regarding hotel booking dispute

SRUJAL MODI

from Jamnagar, Gujarat

Nov 24, 2018

Website: www.oyorooms.com

Dear sir.
I have booked Oyo hotel 2837through my Oyo booking id WPSB3847 from 26 to 29 nov. At Goa for the name of Kirit patel.

Today evening I saw that in Oyo app my hotel booking is cancelled without Intimation or any msg. So that I urgently call the customer care for the same, & they told me your booking is cancelled due to hotel issue & also tieup is ended with hotel. SO,
We have modify your booking at other property without my permission they booked other budget hotel oyo 24240.
Sir, i have paid for 3 star resort hotel & plz booked same category hotel & same location for the same.

Also in our group 4couple are handicapped & also my travelling schedule as per hotel 2837,

So plz booking as my same hotel, or other same resort hotel near same area. Or after booking plz refund my balance amount in my bank account.

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Jan 13, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

OYO Rooms Customer Care's response Dear Guest,

We are intensely sorry for the annoyance.Our concerned team will contact you shortly and help you in every way we can.
Regards,
Team OYO

Verified Support

Nov 30, 2018

OYO Rooms Customer Care's response Our Heartfelt apologies for the inconvenience caused here. Our team had contacted you regarding the concern here and the needful had been communicated to you. let us know if any further assistance is required here. We'll be happy to connect with you :)