[Resolved]  Oyo Rooms — Regarding misbehaviour on submitted complaint instead of solving the issue

Address: Varanasi, Uttar Pradesh, 221001
Website: Oyo rooms

Sir i bm gujrati booked hotel via oyo rooms in shimla for 3 days. Hotel provided by oyo rooms to me was golden nest when i reached there i was given room in which there were three bed were on the floor and oyo rooms charged 5000 for each day so i didn't checked in and tried contacting oyo room but when i failed i leaved hotel after 15 min and registered complaint for returning money.
But today i got cal from oyo rooms official namely vinay that you have already checked in the hotel and stayed for 3 days this type of rediculous behavi5was unexpected from this type of mnc
I just want to know that you will return money or not if not i will fill case against you in consumer forum of harassment and cheating...
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Aug 12, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
OYO Rooms Customer Care's response
Supreet, My heartfelt apologies for the trouble you had to go through. this is certainly not who we are.
We request you to update your booking ID here or send us at [protected]@oyorooms.com and my team will right away check what went wrong.
Looking forward to hearing from you.

Regards
Team OYO
 
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